Upcoming System Maintenance

Notice: Promega will be performing essential system updates January 21–25.

Order processing and shipping will pause starting January 21 at 4:00 PM CST and resume on January 26.
Please plan to order in advance for any products needed during this timeframe.

Please contact Customer Service with any questions.

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Frequently Asked Questions

Why did Promega UK Ltd decide to supply its products to customers in Ireland from 1 January 2024? 

Promega took this decision to enhance overall customer experience, establish a direct connection with our valued customers, and to gain greater control over product support, pricing and supply chain management.

Has there been any changes to the ordering process or customer service for Promega products? 

As of 1 January 2024, customers are required to place orders directly with Promega UK Ltd, as MyBio ceased to be our exclusive distributor in Ireland on 31 December 2023. Orders must be placed with Promega UK Ltd. Our customer support team is fully equipped to assist you throughout the ordering process and they will address any queries or concerns you may have. 

Since Promega UK Ltd have always shipped product directly from our location in the UK to customers located in Ireland, there is no change in the shipping process. For any questions, please contact Promega via email ukcustserve@promega.com or via phone (+44) 23 8076 0225 / Freephone 0800 378994.

What are the benefits of buying directly from Promega? 

  • Access to the latest product information

  • Access to UK promotions

  • In addition, you will have greater access to our teams of UK Technical Service Scientists, Field Application Scientists and Customer Support Specialists. Our teams are dedicated to supporting you when using Promega products.

How can I purchase products directly from the company?

You can conveniently purchase our products directly via: 

  • The official website: www.promega.com

  • Customer support telephone: 0800 378994 (Northern Ireland), +44 2380 760225 (Republic of Ireland)

  • Email: ukcustserve@promega.com  

  • Promega postal address is: Promega UK Ltd, 2 Benham Road, Southampton Science Park, Chilworth, SO16 7QJ, United Kingdom.

How can I get assistance or support if I have questions about the products or my purchase?

Our customer support team is readily available to assist you with any enquiries or concerns you may have. 

  • Customer service telephone: 0800 378994 (Northern Ireland), +44 2380 760225 (Republic of Ireland)

  • Email: ukcustserve@promega.com  

  • Promega postal address is: Promega UK Ltd, 2 Benham Road, Southampton Science Park, Chilworth, SO16 7QJ, United Kingdom.

Does Promega have sales representation in Ireland?

Yes, Dr Jack McConnell is Head of Sales for Ireland. He will be able to help answer any questions you may have.
Contact details: jack.mcconnell@promega.com. 

What about Technical Support for Promega products?

Technical Support will continue to be provided by Promega UK Technical Services. 

  • Technical Support telephone: 0800 559900 (Northern Ireland), +44 2380 760225 (Republic of Ireland)
  • Email: uktechserve@promega.com

Are there any changes in product availability or stock levels?

Since Promega UK Ltd always shipped product directly from our location in the UK to customers located in Ireland, there will be no change in product availability and stock levels. Promega always strives to minimise any potential stock shortages by holding sufficient stock at our UK location. 

How has shipping and delivery changed now that the company is selling directly to customers?

Since Promega UK Ltd always shipped product directly from our location in the UK to customers located in Ireland, there has effectively been no change to the shipping method. We have established efficient logistics and shipping partnerships to ensure timely and reliable delivery of your orders and improved tracking and communication throughout the shipping process.

How quickly will I receive products that I order from you and what will the delivery charge be? 

  • Products will typically be delivered within 2-4 working days from receipt of order for products that are in stock. 
  • Promega’s delivery charges for 2024 are £32.00 for Northern Ireland and €40.00 for Republic of Ireland, unless specific arrangements are in place.

How often will product selling prices change?

Standard catalogue product prices are fixed for a period of 12 months and will be reviewed annually on 1 January of each calendar year. Custom product selling prices will be quoted at the time of enquiry unless covered under an existing Supply Agreement.

How are product returns or exchanges handled under the new direct selling model?

Here is a link to the Promega Terms and Conditions page. If you encounter any issues with your purchased products, please contact our Promega Customer Support team via ukcustserve@promega.com. 

Has there been any changes to product warranties or guarantees?

No, your product warranties and guarantees will remain valid and unaffected by the transition.

Are there any changes to the company's refund or cancellation policies?

Our refund and cancellation policies can be viewed within Promega's Terms and Conditions. 

What is Promega UK's registered details?

  • Promega UK Ltd, 2 Benham Road, Southampton Science Park, Chilworth, SO16 7QJ, United Kingdom.

  • VAT number: GB 522473169

  • Company registration number: 2423510

How do I set up a credit account with Promega UK?

Please complete the new account form, and we will be in touch to confirm the details of your account.

Alternatively, please contact the Customer Support team who will be happy to assist you:

  • Customer support telephone: 0800 378994 (Northern Ireland), +44 2380 760225 (Republic of Ireland)
  • Email: ukcustserve@promega.com
  • Postal address : Promega UK Ltd, 2 Benham Road, Southampton Science Park, Chilworth, SO16 7QJ, United Kingdom
Why did Promega UK Ltd decide to supply its products to customers in Ireland from 1 January 2024?  Has there been any changes to the ordering process or customer service for Promega products?  What are the benefits of buying directly from Promega?  How can I purchase products directly from the company? How can I get assistance or support if I have questions about the products or my purchase? Does Promega have sales representation in Ireland? What about Technical Support for Promega products? Are there any changes in product availability or stock levels? How has shipping and delivery changed now that the company is selling directly to customers? How quickly will I receive products that I order from you and what will the delivery charge be?  How often will product selling prices change? How are product returns or exchanges handled under the new direct selling model? Has there been any changes to product warranties or guarantees? Are there any changes to the company's refund or cancellation policies? What is Promega UK's registered details? How do I set up a credit account with Promega UK?
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